What is knowledge management?

If you answer ‘Yes’ to any of these, then you already understand the value of knowledge, and the frustrations that can come from inability to access knowledge.

Knowledge Management is about systematically making use of the knowledge in the organization, and applying it to YOUR business problem; tapping into ‘What your organization knows’ to help you deliver your business results.

It consists of never making the same mistake once (let alone twice), and making every decision in the light of the full knowledge base of the organization.

The management of knowledge needs to be part of your normal business practices, just like the management of finance and the management of safety.