Aren’t we doing this already?

Yes.  Almost certainly you are doing some of this already.  You may be reviewing your work to identify learning points, you may have a process to capture ‘Lessons Learned’, and you may have active networks that share best practices.  All of these are a part of getting business value from the knowledge of the organization.

By completing the loop—by filling any gaps to build a holistic and systematic approach to knowledge management—you can fully reap the benefits of the good start you may already have made.