Aren’t we doing this already?
Yes. Almost certainly you are doing some of this already. You may be reviewing your work to identify learning points, you may have a process to capture ‘Lessons Learned’, and you may have active networks that share best practices. All of these are a part of getting business value from the knowledge of the organization.
By completing the loop—by filling any gaps to build a holistic and systematic approach to knowledge management—you can fully reap the benefits of the good start you may already have made.